Effective Date: 02/02/2024
Scope
Applies to all online and phone food/beverage orders, event bookings, private dining, deposits, prepayments, ticketed events, and related services purchased through midicigainesville.com or by telephone/onsite.
Orders (Pickup, Curbside, Delivery via Site)
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Order Acceptance: Orders are accepted subject to availability and confirmation.
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Final Sale: Food and beverage orders are final at confirmation unless an error occurs or the order is incomplete/damaged.
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Incorrect/Incomplete Orders: Report errors within 24 hours. If verified, we will provide a replacement, store credit, or refund at our discretion.
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Delivery Issues Via Third Parties: If delivery is handled by a third party, liability for late or failed delivery may be with the delivery provider. We will assist with claims but are not responsible for third-party delivery errors beyond refunding the portion of the order paid to us for the undelivered items.
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Payment Disputes/Chargebacks: We reserve the right to dispute chargebacks and to suspend service pending resolution.
Event Bookings, Private Dining, and Ticketed Events
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Deposits: A non-refundable or partially refundable deposit may be required. Deposit terms vary by event and will be disclosed at booking.
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Cancellation by Customer:
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Standard Events/Reservations: Cancellations made at least 48 hours prior to the scheduled event will receive a refund of any prepayment less a cancellation fee if disclosed at booking.
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Special Events / Group Bookings / Holiday Events: Deposits are non-refundable unless otherwise stated.
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No-Show: No-shows forfeit deposits and any prepaid amounts.
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Rescheduling: Rescheduling is subject to availability and must be requested at least 72 hours before the event for standard reservations; special events may have longer lead times. Rescheduling may incur additional fees.
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Cancellation by MidiCi Gainesville: We reserve the right to cancel events due to weather, force majeure, public health orders, or other reasons. If we cancel, customers will be offered a refund or credit toward a future event, at our discretion.
Refund Processing
Approved refunds are issued to the original payment method within 5–7 business days. Processing times for bank or card issuers may vary.
Special Dietary Orders & Custom Menus
Custom menus or special dietary orders for events may have different refund rules; these will be disclosed and agreed upon in writing at booking.
Chargebacks and Fraud Prevention
We may deny refunds if fraud, chargeback abuse, or repeated cancellations are suspected. We may require proof of identity for refunds.
Contact for Refunds/Cancellations
Email: in**@***************le.com
Phone: (352) 872-5107